Our products are crafted from high-quality materials, including premium leather, canvas, and metal hardware.
We accept all major credit cards, and other secure payment methods as displayed at checkout.
Yes, we ship our products worldwide. Shipping costs and delivery times will vary depending on your location.
Your items are expected to ship within the estimated delivery time provided on the product detailpage.
Delivery times vary based on your location and selected shipping method.
Yes, once your order has shipped, you will receive a tracking number via email.
We offer a 14-day return policy on unused items. Please note that personalized items with initials cannot be returned.
Please visit our Returns page for more details.
For detailed care instructions, please visit our Product Care page.
Our Made to Order items are crafted specifically for you, allowing you to choose your preferred base colour, trim colour, and the option to add a monogram. Due to the customisation process, they require a longer production time, typically around 20 business days.
Please note that Made to Order items cannot be returned or exchanged if a monogram is added.Additionally, monograms cannot be added to your product after receipt.
Account
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
